Provide best in class experience to your customers and optimize your contact centres
Elasticview BI dashboards for customer service show improvements that enhance the user experience and revolutionise customer experience. We always aim to give a speedy return on your investment and our customers have seen improvements on productivity of 30% and more. This comes from simple document archiving and retrieval, to workflow and right through to the front end, including reporting and analytics.
Dashboard Analytics:Monitor Call Centre Data to Target Inefficiencies
You may be aware of inefficient processes in your Contact Centre, Elasticview will allow you to collect and analyse all relevant information about Contact Centre agents, management information or other key business information. Whether you want to gather detailed agent information or get a general top level view of your business, Elasticview Dashboard can filter information accordingly so the relevant people see what is important to them. By reviewing this information you can identify process inefficiencies and wastage that may have otherwise gone under the radar. At the same time you can share positive performance across the network and share best practice.
Dashboard Automation:Improve Contact Centre Processes
Elasticview Dashboard solution enables you to automate time consuming reporting tasks that waste valuable time. This then gives you the ability to be proactive and boost agent efficiency as your staff can be more productive, whilst accessing up to date information that they may not have had access to in the past.
Elasticview Dashboards give agents an up to date view of customer information from multiple sources
Automate searches across multiple systems to save time during a call
Filter access by agent or department to show relevant information that is needed to reduce errors by showing information that may confuse and lead to errors
Automate the capture of call notes as actions are performed to save time
These are just a few examples of how Call Centres can use Elasticview Dashboards to improve agent processes and increase turnover, enhance the customer experience, improve compliance and reduce costs due to errors.
Explore the capabilities of ElasticView to discover how it can improve your business.